Terms & conditions


Business Customer means an individual buying or receiving the Product in connection with trade, business, craft or profession;

Buyer means an individual or organisation who buys or agrees to buy the Product from the Seller.

Consumer means an individual acting for the purposes which are wholly or mainly outside trade, business, craft or profession;

Contract means the legally binding agreement between the Seller and the Buyer for the sale and purchase of the Product incorporating these Terms;

Order means the Business Customer’s or the Consumer’s order for the Product;

Privacy Policy means the terms which set out how the Seller will deal with confidential and personal information received from the Buyer via the Website;

Product means the hard copy paper version and the e-Book version of the book;

Seller means Digital Workplace Forum Group Limited;

Terms means these General Terms and Conditions of Sale, Privacy Policy and eBook Download Terms and Conditions;

Website means our website www.natureofwork.com on which the products are advertised.


Nothing in these Terms shall affect the Buyer’s statutory rights as a consumer. These Terms shall apply to all Contracts for the sale of the Product by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

The Buyer will be asked to read carefully and agree to these Terms before finalising the Order. Failure to accept these Terms means the Buyer will not be able to order the Product.

The Seller reserves the right to amend these Terms from time to time and the date the Terms were amended will be inserted at the bottom of this document. It is the Buyer’s responsibility to check and understand the Terms in force at the time of placing the Order.

Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Information about the Seller

The Website is operated by the Seller, a company registered in England and Wales under company number GB606074462 and with registered office at Digital Workplace Forum Group Limited – 30 City Road, London, EC1Y 2AB. Our VAT number is 02776450.

Any Contract for purchase of the Product made through the Website will be made with the Seller.

Ordering Process

All Orders placed for the Products shall be deemed to be an offer by the Buyer to purchase the Products pursuant to these Terms and are subject to acceptance by the Seller. The Seller may choose not to accept an Order for any reason.

The Seller will confirm acceptance of the Order by e-mail to the Buyer confirming that the Products have been paid for and will email upon despatch.

All Products shown on the Website are subject to availability.

Where the Products ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Products are available from stock or cancel the Order and receive a full refund for the amount paid by the Buyer.

When making an Order through the Website the Buyer will complete an order form and provide payment detail.

Payment of the price of the Product plus VAT and delivery charges must be made in full before despatch of the Product.

Should there be any errors or inaccuracies on the Website regarding the Product the Seller will notify the Buyer via email as soon as reasonably possible at which point the Buyer may choose whether to continue with the order at the amended price, or to cancel the order altogether.

The Product is only available in the English language

Use of personal information

The Seller will only use the Buyer’s personal information in accordance with the Privacy Policy which constitutes part of the Terms relating to the Buyer’s Order of the Product. It is the Buyer’s responsibility to read the Privacy Policy, as it includes important terms which are applicable to the Buyer.

Except where stated in the Privacy Policy, the Seller will use the personal information provided by the Buyer in order to supply the Products to process payment for such Products and to deal with any cancellations, refunds or other communications related to the Order.

The Buyer agrees that the Seller may pass on the Seller’s personal information to third parties as is necessary to process and fulfil the Order. Details of third parties are given in the Privacy Policy.

Business customers

The Buyer confirms that it has the authority to bind any business on whose behalf it uses the Website.

These Terms constitute the entire agreement between the Buyer and the Seller in relation to the purchase of the Products. The Buyer acknowledges it has not relied on any statement, promise or representation, assurance or warranty made or given by or on behalf of the Seller which is not set out in these Terms or any document expressly referred to in them and that the Buyer shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Terms or any document expressly referred to in them. The Seller is not liable for any loss which was not reasonably foreseeable to both parties at the time when the Order was made or loss of profit to the Buyer, its business, trade, craft or profession.


The Order is accepted once the Seller has received full payment and confirms acceptance by email. Title and risk in the Product shall pass to the Buyer upon delivery of the Product. Delivery will be completed when the Product is delivered to the address supplied by the Buyer for delivery.

Order Cancellations and Returns – Consumer

The Seller warrants that the Product will at the time of despatch correspond to the description given by the Seller. This is a distance contract which has cancellation rights as set out below.

If the Buyer is a Consumer the Buyer has the right to cancel at any time from the moment the Buyer places the Order online and up to 14 days from the day after the Buyer receives the goods. This is sometimes referred to as a ‘cooling off period.’ This also applies if the Buyer changes their mind for any reason and wishes to return the Product.

The Buyer can receive a refund by informing the Seller that it wishes to cancel or return the Order within this time period by emailing customer service. The Product must be returned within 14 days of the Seller being notified of the Buyer’s cancellation or return and must be returned undamaged and in a resaleable condition along with a copy of the delivery note or receipt in which case a full refund will be given. Any postage costs incurred when returning the Product will be at the Buyer’s expense.

After returning the Product the Seller will refund the cost of the Product and the standard delivery cost that the Buyer paid to get the goods sent from the Seller when placing the Order. The refund for the Product and the standard delivery cost will be paid within 14 days of the Product being returned or (if earlier) when the Buyer provides evidence to the Seller that the Product has been returned such as proof of posting.

The Seller will be happy to accept any Product for return if the Product was found to be damaged on delivery or was incorrectly supplied. If the Seller has made a mistake in fulfilling the Order, a full refund (including reasonable postage costs standard delivery only) will be given.

In all cases customer service should be contacted before returning an item. Items should be returned to the following address:

DWG Returns
Digital workplace Forum c/o Minatus Ltd
Unit 7, Headway Business Park
Denby Dale Road
West Yorkshire

Order Cancellations and Returns – Business Customers

Except where the Buyer is dealing as a Consumer all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Product, whether implied by Statute, common law or otherwise are excluded and the Buyer is satisfied as to the suitability of the Product for the Buyer’s purpose.

The Buyer shall inspect the Product immediately upon receipt and shall notify the Seller by emailing customer service within 7 working days of delivery if the Product is damaged. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Product.

If the Product does not arrive within 30 days the Buyer must notify the Seller within 40 days of the date of despatch in order to get a full refund.

The Seller may, at the Seller‘s discretion: replace the Product in question; refund the amount paid for the Product in question to the original payment method or make good any shortage or non-delivery of the Products. These clauses set out the Seller’s sole obligations in relation to any issues concerning the delivery or state of the Products.

Order Cancellations – eBooks

eBook titles purchased cannot be returned, refunded, or exchanged once downloaded. The Buyer has the right within 14 days from purchasing to cancel the Order providing no attempt has been made to download the content purchased. Once the Buyer has partially or fully downloaded the digital content there is no right to cancel or to request a refund. No reason need be given for cancelling but if the Product has started to be downloaded or the content is fully downloaded the Buyer will not have the right to change their mind.

If you experience technical difficulty in downloading or accessing a title, please contact our customer service team for assistance.


Delivery of the Product shall be made to the Buyer‘s address as specified in the Order and the Buyer shall make all arrangements necessary to take delivery of the Product whenever they are tendered for delivery.

Timescales for delivery and delivery charges will vary depending on the availability of the Products and the address for delivery. Goods supplied within the UK will normally be delivered with 3-5 working days of acceptance of the Order. Please allow extra time for international deliveries. For estimated delivery times please see the Order Information page.

Due to coronavirus related social distancing measures, some deliveries may be delayed due to events outside the Seller’s control.

The Seller will use reasonable endeavours to fulfil the Order by the estimated delivery date set out in the Despatch Confirmation and time of delivery shall not be of the essence. Where the Seller is unable to meet the estimated delivery date the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery will be completed when the Products are delivered to the address provided by the Buyer. The Seller shall not be liable for delays or other disadvantages to the Buyer, which result from an incorrect address being supplied at the time of Order.

If the Product is ordered in bulk the Buyer agrees that the Seller may deliver the Product in instalments where necessary such as due to a shortage of stock or other fair and genuine reason.

International Delivery

Goods supplied outside the UK will be delivered by a standard delivery method and delivery times cannot be guaranteed. Please allow for extra time for deliveries outside the UK. For estimated delivery times please see the Order Information page. Payment of any customs, import duties, taxes or other charges applied are the sole responsibility of the Buyer and the Seller has no control over such charges and cannot predict their amount. The Buyer will be responsible for payment of any such customs clearance, import duties and taxes as the consignee and will be the declarant and importer into the country for which the order is destined. Where required, please contact the local customs office for further information before placing the Order.

The Buyer must comply with all applicable laws and regulations of the country for which the Products are destined. The Seller is not liable or responsible if the Seller breaks any such law.


The advertised price of the Product shall be as stipulated on the Website and is exclusive of VAT or an equivalent sales tax (where applicable). The VAT or applicable sales tax will be at the applicable current rate chargeable in the country of the Buyer’s assumed origin or delivery address (whichever applies) for the time being. However, if the rate of VAT or equivalent sales tax changes between the date of Order and the date of delivery, the Seller will adjust the sales VAT or equivalent tax payable by the Buyer unless the Buyer has already paid for the Products in full before the change takes effect.

Any delivery charges applicable, as detailed on the Order Information Page, will be charged in addition to the price of the Product and any VAT applicable. Delivery charges may change depending on the current cost of delivery at the time of the Order and the total purchase price including VAT and delivery charges will be displayed on the Buyer’s shopping form prior to confirming the order.

The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion and reserves the right to withdraw any Product from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Product from the Website or refusing to process an order.

Payment Methods

The Seller uses Stripe Payments as the payment processing platform. Stripe Payments currently accept Visa, MasterCard, Maestro, American Express, Google Pay, Apple Pay.

Non Delivery

In the event that a despatched item is delayed or assumed lost in transit the Seller will offer to replace or refund after:

  • 10 business days after despatch if the item was sent within the UK
  • 15 business days after despatch if the item was sent to the EU and Europe
  • 20 business days after despatch if the item was sent to North America
  • 25 business days after despatch if the item was sent to Rest of the World

The Seller shall have no liability unless the Buyer notifies the Seller within a total of 30 days of the date on which the goods were despatched in which case the Seller’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace any goods that are damaged; or to refund the amount paid for the Product in question to the original method of payment.


These Terms are governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Use of Site

The Seller reserves the right to refuse service and/or cancel transactions in its discretion, if it believes that the Buyer’s conduct is in violation or breach of any applicable law or any of the Seller’s terms and conditions, or is harmful to the interests of the Seller. This does not affect the statutory rights where the Buyer is acting as a consumer.


Certain links in the Website will lead to third party websites not under the control of the Seller. The third party websites are provided solely for the Buyers convenience and do not constitute any endorsement of any third party products or services. The Seller accepts no responsibility for any loss or damage sustained by visiting these websites.


The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and all other contents of the Product and this Website are the property of the Seller or have been licensed to the Seller, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through the Seller’s services, belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. The Buyer understands and agrees that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

Trade Marks

No permission is given by the Seller in respect of the use of its or any other trade marks, product names, titles or logos used on this website and such use may constitute an infringement of the holder’s rights.

The other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, the Seller does not endorse and is not affiliated with any of the holders of any such rights and as such cannot grant any licence to exercise such rights.

Customer Service

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services: Click here to contact the Seller’s Customer Services.

If you make a complaint to us and are unhappy with the way your complaint is being handled you have the right to refer your complaint to the Online Dispute Resolution platform ec.europa.eu/consumers/odr. (Please note that On 31/01/2020, the United Kingdom left the European Union. UK consumers may continue to use the ODR platform until the end of the transitional period, which was agreed as part of the Withdrawal Agreement, that is, until 31 December 2020.)

Entire Agreement

These Terms together with the current Website prices, delivery details set out the Contract relating to the supply of the Product by the Seller.

Changes to Terms and Conditions

The Seller shall be entitled to alter the Terms at any time. These General Terms and Conditions of Sale were last updated on 20 November 2020. Please check back to see the latest version.


If any terms or provision of the Terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid illegal or unenforceable provision eliminated.

Force Majeure

In the event of acts of God, war, strikes, lock outs, accidents, fire, breakdown of plant or machinery or shortage of unavailable raw materials, government action or regulation, terrorism, disaster, civil disorder, disease, outbreak, epidemic, pandemic (i.e, U.S. Centers for Disease Control and Prevention, the comparable health authorities in the relevant jurisdiction and/or the World Health Organization) or any other emergency beyond the Seller’s reasonable control, making it inadvisable, impracticable, illegal, or which materially affects the Seller’s ability to perform its obligations under this agreement, the Seller shall be entitled to a reasonable extension of its obligations.


The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays. The Seller shall not be responsible for any detrimental reliance the Buyer places on this website or its contents.

The Seller is providing this Website and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this Website or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, the Seller makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this Website or that any software or the server that makes it available are free of viruses or other harmful components.

The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of the Seller howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither the Seller nor any of its Directors, employees, contractors or other representatives will be liable for damages arising out of or in connection with the use of this Website in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Limitation of Liability

Except as may be implied by law where the Buyer is dealing as a consumer, in the event of any break of the Terms by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Product and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.

Nothing in the Terms shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

eBook Download Terms and Conditions

These terms and conditions shall govern the sale and supply and use of downloadable eBooks through the Website and are in addition to the general Terms and Conditions above.

The Buyer will be asked to give their express agreement to these terms and conditions before placing an order on the Website.

eBook titles purchased cannot be returned, copied, shared, printed, refunded or exchanged except as set out in this Agreement. Any statutory rights the Buyer has as a Consumer are not affected by these terms and conditions.

1. eBook License

When the Buyer downloads an eBook from the Seller, subject to payment of the applicable price and compliance with these terms and conditions, the Seller grants to the Buyer a single user license for the Buyer’s personal use, non-exclusive and non-transferable for the permitted uses detailed in clause 3 below.

The Buyer is purchasing a download of a one off edition of an eBook and the downloaded version is not subject to auto-updates or updates of any kind. In the event any new or further versions of the eBook are released the new version/s of the eBook would need to be purchased as a separate transaction/s.

2. Viewing the eBook and Procedure for Use

The Buyer may download the eBook to no more than five (5) devices which are registered or allocated to the Buyer as the purchaser for the Buyer’s sole use. The eBook will only be available for use on such devices and/or platforms as the Seller shall in its sole discretion decide and if the Seller is unable to offer the eBook or the software is discontinued the Seller may terminate access to the relevant eBook without liability.

In order to view the eBook the Buyer will receive an email with a link from which they can download the eBook and the process is detailed in the eBook help page. There is a five (5) download limit and the eBook will be supplied in ePub and PDF version only which can be read via many e-readers or PDF readers. The Epub version is not compatible with Amazon Kindle or Kindle App. The PDF version is not directly compatible with the Amazon Kindle or Kindle App but the PDF can be viewed when opened using the Kindle App. It is the Buyer’s responsibility to check that they have a suitable device and/or app capable of accessing the ePub or PDF e-book versions before purchasing the eBook. Buyers using a Kindle App on a Kindle Device may download the PDF version and use a PDF reader app to open and read the PDF version of the book. Alternatively the file can be opened using the Kindle App (when accessing the file directly from the device files), A wi-fi connection to the Internet is required to download the eBook.

3. Conditions of Use


When the Buyer purchases an eBook from the Seller the Buyer is permitted, under the licence granted as outlined in clause 1, to:

  • download a copy of the eBook
  • store and view the eBook on desktop or laptop computers, eBook readers, smartphones, tablets or similar mobile devices.
  • print a single copy of the eBook solely for the Buyer’s own personal and non-commercial use


The Buyer is prohibited from:

  • unauthorised use, publishing, republishing, leasing, selling, reselling, circulating, copying, licensing, sub-licensing, renting, transferring, transmitting, retransmitting, disseminating, broadcasting, reproducing, distributing or redistributing or otherwise of any of (or part thereof) the e-Book in any format. Full scale reproduction of the contents in full or part is expressly prohibited.
  • using the eBook or part for any commercial purpose.
  • multi-use configurations or network distribution of the eBook
  • editing, modifying, adapting or altering the e-Book (or part thereof) and creating any derivative work incorporating any download or part thereof
  • use of the eBook or any part thereof in any way that is unlawful or in breach of any person’s legal rights under any applicable law or in any way that is offensive, indecent, discriminatory or otherwise objectionable
  • circumventing or removing, or any attempt to circumvent or remove the technological measures applied to any eBook for the purpose of unauthorised use
  • deleting, obscuring or removing copyright notices and other proprietary notices on or in any eBook.

The rights granted to the Buyer are personal to the Buyer and the Buyer must not permit any third party to exercise these rights. If the Buyer is in breach of this Agreement the licence will be automatically terminated without notification and the Buyer must promptly and irrevocably delete all copies of the eBook in its possession or control and permanently destroy any paper or hard copies.

4. Misuse

The Seller reserves the right to investigate occurrences of suspected unauthorized use or other contract violations and to take appropriate action including, but not limited to, the automatic termination of the license detailed in clause 1.

The Buyer may terminate (or action a termination of) the license set out above by deleting all copies of the relevant eBooks and permanently destroying any other copies of the relevant eBooks in the Buyer’s possession or control.

5. eBook File Formats

The Seller supplies eBooks in .epub and .pdf file formats. These file types are compatible with most e-reader apps and pdf reader apps. Neither file type is readable on Kindle devices or Kindle Apps. The Buyer will be required to use, or download for use, an e-reader or pdf reader capable of opening either the .epub or .pdf version of the eBook purchased.

The Buyer warrants to the Seller that the Buyer has access to the necessary computer systems, media systems, software and network connection to receive the eBook. It is the Buyer’s responsibility to check it has the required computer systems, media systems, software and network connections to receive and read the eBook before purchase.

If the Buyer requires a different file format please follow the instructions in the order confirmation to be supplied with an alternative version of the e-Book if available.

At the Seller’s sole discretion and using commercially reasonable practices the Seller may provide the eBook in another media format.

If the Buyer experiences technical difficulty in downloading or accessing a title, please contact the Seller’s Customer Service team for assistance.

6. Cancellations and Statutory Rights

Under the Consumer Rights Legislation the Buyer has the right within 14 days from purchasing to cancel the order providing there has been no attempt to download the content purchased. The Buyer does not need to give a reason for cancelling.

eBook titles purchased cannot be returned, refunded, or exchanged once fully or partially downloaded.

The Buyer must confirm before purchasing the eBook that they are aware they will lose the 14 day right to cancel if they download in full or part.

The Buyer must agree to an instant download before purchasing the download. Any statutory rights the Buyer has as a Consumer are not affected by these terms and conditions.

7. Returns

eBook titles may be refunded if the eBook has NOT been downloaded either in full or in part. Once an attempt has been made to download the eBook or the eBook title has been fully or partially downloaded it is non-refundable. Please contact the Seller’s Customer Service team for assistance for any refund queries.

8. Copyright

The entire contents of the eBook are protected by copyright and the Seller controls its copyright and its other intellectual property rights in the eBook. All the Seller’s intellectual property rights are reserved. The Seller’s copyright, trade marks, logos and other registered and / or unregistered rights belong to the Seller and no permission is given by the Seller for the use of these. Such use may constitute an infringement of the Seller’s rights. The Buyer must not remove, delete, transmit or create derivative works from any of the eBook content. No chapter of the eBook in part or full may be transmitted in any form by any means or reproduced for any other purpose without prior written permission except as permitted in this licence agreement or under applicable law. Such use may constitute an infringement of the Seller’s rights.

9. Disclaimer

The content, software, eBook, notes and other functionality are provided “as is”, without warranty of any kind, expressed or implied, including without limitations as to accuracy, omissions, completeness, advice or implied warranties or suitability or fitness for a particular purpose or other incidental damages arising out of the use or the inability to use the eBook. The Buyer acknowledges that the use of this service is entirely at the Buyer’s own risk and the Seller is not liable in respect of any losses whatsoever whether special, indirect or consequential loss or damage or otherwise including loss or corruption of any data, database or software, business losses including but not limited to loss or damage to profits, income, revenue, use, production, business, contracts, goodwill. To the maximum extent permitted by applicable law the Buyer excludes all representations, warranties and conditions in relation to the eBook.

None of the terms shall operate to exclude or restrict liability for fraud or for death or personal injury resulting from negligence, limit or exclude liability for fraud or fraudulent misrepresentation, limit any liabilities that are not permitted under applicable law, limit or exclude mandatory consumer rights. Where the Agreement is entered into as a Consumer transaction the Buyer’s statutory rights are not affected.

10. Jurisdiction

This Agreement is governed by English law.

The Buyer acknowledges that they have read this Agreement, and agree to be bound by its terms and conditions.